DPD: Digital Product Delivery

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Upcoming Change: Improving Download Controls and Self Service Activation

on July 27th, 2015

We're putting the finishing touches on a massive service improvement to DPD that will completely change the way we authorize and deliver product files. We understand that many people are resistant to change, but the advantages of the new system we're prepping for release are overwhelmingly positive for both the vendor and consumer and we're excited to start this series of posts explaining the new system. How DPD Works Now: Time and Attempt Based System DPD currently lets the vendor set two options that co...

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Service Outage: Power Loss at Primary Data Center Due to Backup Power Failure

on July 20th, 2015

This morning the Softlayer datacenter where DPD's primary servers are located experienced power loss. The Softlayer datacenter has both battery and backup generator backup power supplies, but the automatic transfer switch for the backup generators failed, resulting in DPD's servers losing power when the backup battery supplies were exhausted. This resulted in an unclean shutdown of DPD's primary database server. As a result, the database was corrupted on disk. DPD maintains regular backups of database data an...

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DPD Update: Multiple Quantities in Bundles, Minor Bug Fixes

on June 22nd, 2015

In this update we've added the ability to add multiple quantities of individual products to bundles. This will be great for selling volume licenses and product keys with a quantity discount. We also squashed a couple bugs related to the new Proof of Delivery page and Subscriber Areas. Bundles Support Multiple Quantities When adding items to bundle products vendors can now specify a quantity for each line item in the bundle. If a component product contains product keys and there are multiple quantities added...

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PayPal Policy Update: Added Purchase Protection for Intangible Goods and How it Affects You

on June 11th, 2015

Last night PayPal notified of a policy update, effective July 1, 2015, that included a number of changes to their User Agreement, Acceptable Use Policy, and Privacy Policy. Intangible Items Added To Buyer Purchase Protection The most important change to sellers of intangible items such as games, software, ebooks, music, or audio files is that they are now extending Purchase Protection to buyers of intangible goods. Section 13.3 We are increasing the scope of PayPal Purchase Protection to no...

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Announcing DPD Subscription Areas and Drip Feed Content

on June 8th, 2015

This weekend we released support for subscription areas in DPD. Vendors can now create their own DPD hosted subscriber "mini-site" and sell recurring subscriptions for access to content. This massive update includes many new features enabling you to sell access to scheduled content, drip feed subscriptions, and paid podcasts. Based on the feedback and usage of our limited private beta of subscription stores we have modernized the subscriber area, added numerous features such as search, archives, better subscri...

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New ActiveCampaign Integration

on April 28th, 2015

DPD now integrates with ActiveCampaign and passes customer info from your DPD store to the ActiveCampaign list of your choice when a purchase is made. Setup only takes a couple minutes and works through ActiveCampaign's API method for reliability and ease of use. Other (minor) Changes in this update: Fixed a sort order bug affecting the country list on older carts Moved subtotal above the discount in v3 carts Fixed formatting on user/support page. Added select-to-text input on...

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DPD Update: Send to Dropbox

on April 16th, 2015

In this week's update we have a new feature for customers- they can now send their downloads directly to their Dropbox account instead of downloading. This new option, which can be disabled on a per-store basis by the vendor under Store Preferences, adds a "Send to Dropbox" button for each downloadable file on the delivery page: Clicking the Send To Dropbox button will open a dialog that lets the customer log in to their Dropbox account and decide which folder the item should be pla...

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DPD Update: Expanded Support, AWeber Integration Upgraded, Admin and Cart Tweaks

on March 30th, 2015

Expanded Support and Live Chat You may have noticed that a new guy has been responding to tickets lately. Several months ago we brought on Chase as a part time customer support rep to answer tickets daily, and today I'm happy to announce we've added him as a full-time member of the DPD team. I'm sure everyone will enjoy faster responses to their support tickets and more staff means more features for everyone! Speaking of more features, we've also added live chat support to the DPD Admin for all logged in vend...

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DPD Update: New Admin Interface, Responsive Cart tweaks and fixes

on March 18th, 2015

This morning we released a major update to the DPD admin that brings it in line with our new branding that we're rolling out across the site. You'll notice a new, cleaner admin after you log in to DPD. Don't be alarmed! We didn't remove or move around any of the key pages so everything is where it used to be. Here are some of the key changes: New Header Design / User Menu Layout: We've changed the header to be cleaner and contain all user options, including switching to affiliate mode and logout, in the...

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Introducing the New Responsive Cart and Checkout

on February 17th, 2015

Today we're happy to announce the newest version of the DPD cart and checkout. The new v3 version of our cart and checkout is now fully responsive for mobile devices, includes a slick one page checkout, and features new hosted product pages in addition to the cart index. The New Cart The new and improved Version 3 cart and checkout brings with it several changes that we think you will love: Responsive Cart Design. v3 blends a flat, modern look, with responsive design to make your store...

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