DPD: Digital Product Delivery

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Introducing the New Responsive Cart and Checkout

on February 17th, 2015

Today we're happy to announce the newest version of the DPD cart and checkout. The new v3 version of our cart and checkout is now fully responsive for mobile devices, includes a slick one page checkout, and features new hosted product pages in addition to the cart index. The New Cart The new and improved Version 3 cart and checkout brings with it several changes that we think you will love: Responsive Cart Design. v3 blends a flat, modern look, with responsive design to make your store...

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Planned Maintenance Event for Jan 13, 2015 @ 11:00 PM ET

on January 13th, 2015

Tonight we will be applying required security and stability updates to our primary web servers. This even will require a server restart and will result in a brief period of downtime for all DPD users while the servers reboot and come online. This means that some or all DPD stores and the DPD admin will be offline during the maintenance period while software is updated. We are going to be performing this maintenance at 11:00 PM ET and expect it to last less than 30 minutes. See what time this is in your time ...

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More EU-VAT 2015 Updates, New Invoice Tweaks

on December 30th, 2014

We've just released several small tweaks to our EU-VAT 2015 support, new invoice, and admin: EU-VAT 2015 Custom Rates You can now enter your own country specific rates for EU-VAT countries that override the default rate. While the default published rates will work for most people, there are some special classes of product in some countries that have a non-standard rate. You can now enter the optional rate in the VAT tax integration. Invoice Tweaks: Based on feedback on our new invoice format, we've...

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EU-VAT 2015 Module and New Invoice Released

on December 29th, 2014

We're making a lot of EU-VAT related changes here at the end of the year and updates will be rolling out over the next couple days in preparation for the Jan 1st deadline. Here are the current changes: New EU-VAT 2015 Module Released: This weekend we released the new EU-VAT 2015 tax module. You can now configure your stores for the 2015 EU-VAT changes by following the instructions in this updated KB article: http://support.getdpd.com/hc/en-us/articles/202925499-EU-VAT-2015- EU-VAT changes t...

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2015 EU-VAT Changes

on December 16th, 2014

EU VAT laws are changing for electronic service, or ‘e-service’, providers. Today, in line with existing EU VAT rules, the VAT on e-services is charged based on the location of the merchant but, from 01 January 2015, the VAT on e-services must be calculated based on the end customer’s location. Changes to DPD and your Sales Process There are a number of changes that vendors have to make: Identify the location of their customers and collect evidence Validate VAT numbers for B2B t...

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DPD Update: PDF Stamping Improvements, Better Key Management, Minor Tweaks

on September 29th, 2014

This weekend we released a major update to the PDF stamping system as well as tweaked a few settings for vendors. PDF Stamper - Faster, Leaner, use Any PDF Version We have upgraded our PDF Stamping / Buyer Tracking system to be faster and use less memory on our server for each stamp operation. This means we can reliably stamp larger PDF files than our previously published 30MB recommendation. Our new recommended maximum file size is 75MB. If your file is larger please test to make sure we can open and stamp...

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DPD Now Supports Groups in Mailchimp Lists

on September 17th, 2014

We're happy to announce that this morning we released another often requested feature- group support for Mailchimp integrations. As always, vendors can select which mailing list they want to send buyers from a store to. Now, you can also optionally specify group options for subscribers based on store or product. Store Group If you want to use the same mailing list across multiple stores, DPD now lets you put all purchases from a specific store into a Mailchimp group. By using a store group you'll be abl...

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DPD Update: Customer Merge, Free Product Email Template, Bug Fixes

on September 11th, 2014

Last night we added a couple often requested features and released several bug fixes and tweaks. Customer Merge Function DPD vendors can now merge customers in to one customer record. Previously, you were unable to change a customer's email address (which is how they're identified in our system) with another customer. Now if you try to change a customer's email to one that already exists we'll ask you if you want to merge the customer records: New Free Purchase Email Template We've added a new templ...

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You can now integrate DPD with Drip Email Marketing

on September 4th, 2014

The fine folks at Drip, an email marketing automation company, have written integration instructions for DPD using our notification URL feature. Now without writing a line of code you can now trigger almost any action in Drip when someone makes a purchase through DPD. What makes Drip special? From Drip's website: Most email service providers (ESPs) are built to send email newsletters to a static list of subscribers. Drip can do this as well, but our main differentiation from traditional ESPs ...

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SOLVED: SoftLayer Datacenter Issues Leading to Decreased DPD Performance

on August 27th, 2014

DPD's primary servers are located in the Softlayer Washington, DC Datacenter. At approximately 1:30PM they had a fiber optic cable damaged that resulted in 6 minutes of downtime. As they are completing repairs there has been poor network performance connecting to the DPD servers. This impacts all DPD services including mail, product downloads, and the vendor admin. Status updates are being posted to the two primary Softlayer twitter accounts: https://twitter.com/SoftLayerNotify https://twi...

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