DPD: Digital Product Delivery

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SOLVED: SoftLayer Datacenter Issues Leading to Decreased DPD Performance

on August 27th, 2014

DPD's primary servers are located in the Softlayer Washington, DC Datacenter. At approximately 1:30PM they had a fiber optic cable damaged that resulted in 6 minutes of downtime. As they are completing repairs there has been poor network performance connecting to the DPD servers. This impacts all DPD services including mail, product downloads, and the vendor admin. Status updates are being posted to the two primary Softlayer twitter accounts: https://twitter.com/SoftLayerNotify https://twi...

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DPD Update: Authorize + Capture flow to prevent double charges, New Extra Sale Notice integration

on August 25th, 2014

Today we released an update that changes the way we charge credit card transactions to prevent double submits of payment information resulting in double charges. Authorize + Capture Flow for Credit Card Transactions This change is somewhat technical and should be invisible to buyers but will address an important support issue affecting credit card users. DPD has always used javascript to prevent double submits of the payment form in the DPD cart. However, recently there have been more and more timeouts wh...

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DPD Update: Use your own S3 File Fulfillment, UI Updates, Bug Fixes

on August 13th, 2014

Today we released a new purchase action that allows you to deliver a file from your own S3 bucket. This is an often requested feature for advanced users only. This is an advanced feature that will cost you money. Have no illusions about this feature– Its complicated to set up, requires that you generate and enter your AWS credentials and file URLs, and will cost you money in addition to your DPD monthly fee. This is only for advanced users only. You are responsible for all s...

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DPD Update: Per-Product Affiliate Hoplinks, admin and theme tweaks

on July 15th, 2014

In this update we made an improvement to the DPD affiliate system as well as added a couple features to the admin that vendors have been requesting. Per-Product Affiliate Links You can now enter a product URL on Product -> Edit and we'll provide a per-product hoplink to your affiliates that leads to that URL in their affiliate control panel. To give your affiliates per-product hoplinks: 1. Log in to DPD 2. Go to Products in the left menu to open your product list 3. Edit the product ...

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Maintenance Completed

on June 29th, 2014

We have completed our maintenance event and upgraded primary hardware. We published a time of 2 hours to be on the safe side, but the total time this impacted access to the DPD site was just 36 minutes. We generally only have a hardware event like this every other year or so to upgrade critical hardware and keep things current. All vendors should experience performance improvements throughout the DPD admin.

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PLANNED MAINTENANCE NOTICE – Jun 29 @ 10:00PM EDT (2:00AM GMT)

on June 24th, 2014

Sunday Jun 29, 10:00 PM EDT / 2:00 AM GMT. Starting at 10:00 PM EDT (2:00AM GST) on Sunday, June 29th we will be performing a critical infrastructure upgrade to DPD servers. This upgrade, which will involve moving a critical database and web server, will result in up to 2 hours (hopefully less!) of downtime for some or all vendors during the move. See what time 10:00 EDT is in your time zone 10:00PM EDT is historically our lowest traffic time across the entire platform so this upgrade will impact the minim...

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New Google Analytics: Universal Analytics Integration

on June 10th, 2014

google-universal-analytics Today we released a completely new Google Analytics: Universal Analytics integration for all-in-one tracking of your entire sales process and checkout flow with DPD. The new integration replaces the old Google Analytics eCommerce integration and manually placing code in the Tracking HTML field of your store preferences. The old Analytics Ecommerce integration should be disabled and all Analytics tracking code removed from the Tracking HTML field under store Preferences for accurate tracking results.

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DPD Update: Coupon List Improvements and Future Plans

on May 7th, 2014

Today we released an update to our coupon module that makes it easier to browse and manage coupons, especially when you have created many single use coupon or discount codes. Coupon List Improvements The coupon list now features a more compact table that lists more coupons at once and includes filters so you view specific coupon status, or a specific coupon name. Color Coded Coupon Display We have also color coded the coupon display to show inactive coupons as red and future coupons (which are not yet...

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DPD Update: Improved and Expanded Reporting

on April 28th, 2014

This weekend we released an update to our Reports module that adds several new report formats and greatly expands DPD's sales reporting capabilities. All reports can be exported to CSV for offline manipulation in Excel, your own accounting program, etc. You can access these reports using the Reports link in the left menu, then selecting which report you would like to view from the list. In addition to the Purchases and Customer lists that are filterable, we have now added the following tabl...

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Using DPD’s Multiple Price Point Feature

on January 6th, 2014

One of the least known and understood features of DPD, multiple price points allow you to sell the same product for multiple prices. How Multiple Price Points Work There are a few basic rules with multiple price points: All price points for a product deliver the same product, they just charge a different price Anyone with the price point buy URL can purchase the product for that price When you create a product in DPD, you set the "default" price. ...

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